Privacy Policy

At eGO, we are redefining the way India moves through a platform that prioritises eco-consciousness, safety, affordability, and equal opportunity. This privacy policy outlines how Gajj Chakey Rides Pvt Ltd Presenting eGO (“eGO”, “we”, “our”, “us”) collects, uses, protects, and shares your personal information when you use our mobile application, website, and services (collectively referred to as the “Platform”).

Your trust is important to us, and we are committed to maintaining your privacy and protecting the information you share with us. This Privacy Policy is part of our broader mission to provide a secure, inclusive, and transparent experience for all users—riders, drivers, and especially our growing community of women drivers, who are at the heart of our movement for a safer and more empowered urban transport ecosystem.

Information We Collect

We collect various types of personal and usage information to provide a seamless and personalised experience through our platform. This information helps us improve services, ensure security, and fulfil our commitment to sustainability and inclusivity.

a. Personal Information

When you register or use our services, we collect basic personal information such as:

Full Name
Mobile Number
Email Address
Gender (to help personalise your experience)
Date of Birth (optional, required for certain driver programs)
Identification Documents (such as Aadhaar, PAN, Driving License, Vehicle RC, etc.)

This is especially important for driver onboarding and to verify the legitimacy and safety of those offering services on our platform.

b. Location Data

To connect you with nearby e-rickshaws, e-autos, and e-carriers, we require access to your real-time location. Location data is essential for accurate pickups, drop-offs, trip tracking, and safety measures.

c. Vehicle and Driver Data

For individuals applying to drive with eGO, we collect:

Vehicle Details (Model, Registration Number, Fuel Type)
Driver License Details
Training Certifications
Background Verification Documents

This information ensures that every vehicle on our platform complies with our eco-friendly and safety-first approach.

d. Usage & Transaction Data

To enhance user experience, we collect:

Ride history and booking preferences
Payment transaction details
Customer support interactions
App activity logs and usage patterns

e. Device Information

We may collect details about your device and operating system to prevent fraud, support troubleshooting, and optimise performance. This includes:

IP address
Device ID and type
Operating System and App Version
Access timestamps

How We Use Your Information

We use the collected data for a variety of purposes, all centred around delivering a better, more secure, and more responsible transportation service. These include:

Matching riders with nearby electric or non-diesel vehicles
Facilitating freight deliveries via eco-friendly carriers
Sending trip updates, OTPs, and alerts
Conducting identity and background verifications for driver safety
Offering customer support and resolving disputes
Preventing fraud and enforcing platform policies
Improving app performance, analytics, and service personalisation
Promoting women drivers and safety-first travel experiences

We are particularly proud of our work empowering women drivers across India. By gathering relevant data during onboarding (such as training certifications or support program participation), we can design safer, more inclusive environments for both women drivers and riders.

How We Share Your Information

Your privacy is a priority. We do not sell, rent, or trade your personal information. However, we may share data under the following circumstances:

With third-party service providers who assist in functions like payment processing, customer support, SMS communications, or identity verification.
With government or law enforcement agencies, as required by law or in response to a legal request.
With users (riders/drivers) to the extent necessary to fulfil service delivery (e.g., showing a driver’s name and vehicle number to a rider).
With partners and affiliates under strict data protection agreements, only for service enhancement purposes.

Women Driver Empowerment & Safety

One of our core missions at eGO is to build an inclusive transport ecosystem that empowers women as active participants, not just passengers. We actively recruit and support female drivers, providing them access to e-rickshaws, e-autos, and e-carriers. We also run programs that provide training, mentorship, and financial assistance for vehicle ownership.

To ensure their privacy and dignity, all personal information collected from women drivers is treated with special sensitivity. Any data collected as part of these initiatives is securely stored and never shared without explicit consent. We also ensure enhanced support, emergency assistance, and privacy protocols for all women drivers and passengers on the platform.

Data Retention

We retain your personal information for as long as necessary to deliver services, comply with legal obligations, resolve disputes, and enforce our agreements. When the information is no longer required, we securely delete or anonymise it.

Data Security

We implement robust security practices to protect your data, including:

Encrypted data transmission using secure protocols (HTTPS/SSL)
Secure cloud storage
Role-based access controls
Regular vulnerability assessments and audits

Despite our efforts, no digital platform can guarantee absolute security. We encourage users to safeguard their login credentials and report any suspicious activity to our support team.

Your Rights and Choices

You have the right to:

Access and review your personal information
Correct inaccurate or outdated information
Request deletion of your data (where legally permitted)
Opt out of non-essential communications.
Withdraw consent at any time.

To make such requests, please email us at [Insert support email]. We may verify your identity before processing requests for your protection.

Children’s Privacy

The eGO platform is not intended for users under the age of 18. We do not knowingly collect personal information from minors. If we learn that we have inadvertently collected such information, we will take steps to delete it promptly.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements, technological advancements, or our services. We encourage you to review this page regularly. Continued use of the platform after an update indicates acceptance of the revised policy.

Price Structure

A. For Rikshaws

Rs 15/Km non metro city + other Operational costs
Rs 15/km metro city + other costs

B. Auto carriers

Rs 20/Km + other costs non metro
Rs 24/Km + other Operational costs metro city

Rest All will go to driver account

Minimum booking charges would be 50 for E-Rikshaws

Minimum booking charges would be 75 for E-carriers

C. Domestic Transactions:

Credit Cards / Debit Cards / Net Banking: Starting at 1.75% per transaction

UPI & Wallets: 0% – 1.10%, depending on the transaction volume and method

D. International Transactions (if enabled):

Cards (Visa/MasterCard/Amex): 3.5% + ₹7 per transaction

Settlement Time: T+1 working day (standard)

For more details, please visit Cashfree Pricing or Contact Us.

Contact Us

For questions, feedback, or concerns regarding this Privacy Policy or our data practices, please contact:

eGO Mobility Pvt. Ltd.
Email: gajjchakeyridesprivatelimited@gmail.com
Address: H.No. 282, BHOOR BHARAT NAGAR, GHAZIABAD, GHAZIABAD, UTTAR PRADESH, 201009

Phone No: +91 7710133200

By using eGO, you agree to the terms outlined in this Privacy Policy. We are proud to serve you in your journey towards a cleaner, safer, and more equal India.