{"id":3,"date":"2025-01-02T10:27:06","date_gmt":"2025-01-02T10:27:06","guid":{"rendered":"http:\/\/localhost\/electric-vehicle\/?page_id=3"},"modified":"2025-06-06T12:37:24","modified_gmt":"2025-06-06T12:37:24","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/ego.apponward.com\/index.php\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3\" class=\"elementor elementor-3\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7c5d3422 elementor-section-boxed elementor-section-height-default elementor-section-height-default acm_section_full right\" data-id=\"7c5d3422\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b4be9f0\" data-id=\"b4be9f0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-47edaa1 elementor-widget elementor-widget-text-editor\" data-id=\"47edaa1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<h2 class=\"wp-block-heading\"><b>Privacy Policy<\/b><\/h2>\n\n<p><span style=\"font-weight: 400;\">At <\/span><b>eGO<\/b><span style=\"font-weight: 400;\">, we are redefining the way India moves through a platform that prioritises eco-consciousness, safety, affordability, and equal opportunity. This privacy policy outlines how <b>Gajj Chakey Rides Pvt Ltd <\/b><\/span><b>Presenting<\/b><span style=\"font-weight: 400;\"> eGO (&#8220;eGO&#8221;, &#8220;we&#8221;, &#8220;our&#8221;, &#8220;us&#8221;) collects, uses, protects, and shares your personal information when you use our mobile application, website, and services (collectively referred to as the &#8220;Platform&#8221;).<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Your trust is important to us, and we are committed to maintaining your privacy and protecting the information you share with us. This Privacy Policy is part of our broader mission to provide a secure, inclusive, and transparent experience for all users\u2014riders, drivers, and especially our growing community of <\/span><b>women drivers<\/b><span style=\"font-weight: 400;\">, who are at the heart of our movement for a safer and more empowered urban transport ecosystem.<\/span><\/p>\n<h3 class=\"wp-block-heading\"><b>Information We Collect<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">We collect various types of personal and usage information to provide a seamless and personalised experience through our platform. This information helps us improve services, ensure security, and fulfil our commitment to sustainability and inclusivity.<\/span><\/p>\n<h4><b>a. Personal Information<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">When you register or use our services, we collect basic personal information such as:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Full Name<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Mobile Number<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Email Address<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Gender (to help personalise your experience)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Date of Birth (optional, required for certain driver programs)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Identification Documents (such as Aadhaar, PAN, Driving License, Vehicle RC, etc.)<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">This is especially important for driver onboarding and to verify the legitimacy and safety of those offering services on our platform.<\/span><\/p>\n<h4><b>b. Location Data<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">To connect you with nearby e-rickshaws, e-autos, and e-carriers, we require access to your real-time location. Location data is essential for accurate pickups, drop-offs, trip tracking, and safety measures.<\/span><\/p>\n<h4><b>c. Vehicle and Driver Data<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">For individuals applying to drive with eGO, we collect:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Vehicle Details (Model, Registration Number, Fuel Type)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Driver License Details<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Training Certifications<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Background Verification Documents<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">This information ensures that every vehicle on our platform complies with our eco-friendly and safety-first approach.<\/span><\/p>\n<h4><b>d. Usage &amp; Transaction Data<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">To enhance user experience, we collect:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ride history and booking preferences<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Payment transaction details<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customer support interactions<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">App activity logs and usage patterns<\/span><\/li>\n<\/ul>\n<h4><b>e. Device Information<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">We may collect details about your device and operating system to prevent fraud, support troubleshooting, and optimise performance. This includes:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">IP address<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Device ID and type<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Operating System and App Version<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Access timestamps<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li>\n<\/ul>\n<h3><b>How We Use Your Information<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">We use the collected data for a variety of purposes, all centred around delivering a better, more secure, and more responsible transportation service. These include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Matching riders with nearby electric or non-diesel vehicles<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Facilitating freight deliveries via eco-friendly carriers<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Sending trip updates, OTPs, and alerts<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Conducting identity and background verifications for driver safety<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Offering customer support and resolving disputes<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Preventing fraud and enforcing platform policies<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Improving app performance, analytics, and service personalisation<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Promoting women drivers and safety-first travel experiences<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">We are particularly proud of our work empowering <\/span><b>women drivers<\/b><span style=\"font-weight: 400;\"> across India. By gathering relevant data during onboarding (such as training certifications or support program participation), we can design safer, more inclusive environments for both women drivers and riders.<\/span><\/p>\n<h3><b>How We Share Your Information<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Your privacy is a priority. We do not sell, rent, or trade your personal information. However, we may share data under the following circumstances:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">With third-party service providers who assist in functions like payment processing, customer support, SMS communications, or identity verification.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">With government or law enforcement agencies, as required by law or in response to a legal request.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">With users (riders\/drivers) to the extent necessary to fulfil service delivery (e.g., showing a driver&#8217;s name and vehicle number to a rider).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">With partners and affiliates under strict data protection agreements, only for service enhancement purposes.<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li>\n<\/ul>\n<h3><b>Women Driver Empowerment &amp; Safety<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">One of our core missions at eGO is to build an inclusive transport ecosystem that empowers women as active participants, not just passengers. We actively recruit and support <\/span><b>female drivers<\/b><span style=\"font-weight: 400;\">, providing them access to e-rickshaws, e-autos, and e-carriers. We also run programs that provide training, mentorship, and financial assistance for vehicle ownership.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To ensure their privacy and dignity, all personal information collected from women drivers is treated with <\/span><b>special sensitivity<\/b><span style=\"font-weight: 400;\">. Any data collected as part of these initiatives is securely stored and never shared without explicit consent. We also ensure enhanced support, emergency assistance, and privacy protocols for all women drivers and passengers on the platform.<\/span><\/p>\n<h3><b>Data Retention<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">We retain your personal information for as long as necessary to deliver services, comply with legal obligations, resolve disputes, and enforce our agreements. When the information is no longer required, we securely delete or anonymise it.<\/span><\/p>\n<h3><b>Data Security<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">We implement robust security practices to protect your data, including:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Encrypted data transmission using secure protocols (HTTPS\/SSL)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Secure cloud storage<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Role-based access controls<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Regular vulnerability assessments and audits<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Despite our efforts, no digital platform can guarantee absolute security. We encourage users to safeguard their login credentials and report any suspicious activity to our support team.<\/span><\/p>\n<h3><b>Your Rights and Choices<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">You have the right to:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Access and review your personal information<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Correct inaccurate or outdated information<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Request deletion of your data (where legally permitted)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Opt out of non-essential communications.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Withdraw consent at any time.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">To make such requests, please email us at [Insert support email]. We may verify your identity before processing requests for your protection.<\/span><\/p>\n<h3><b>Children\u2019s Privacy<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">The eGO platform is not intended for users under the age of 18. We do not knowingly collect personal information from minors. If we learn that we have inadvertently collected such information, we will take steps to delete it promptly.<\/span><\/p>\n<h2 class=\"wp-block-heading\">\u00a0<\/h2>\n<h3><b>Updates to This Policy<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">We may update this Privacy Policy periodically to reflect changes in legal requirements, technological advancements, or our services. We encourage you to review this page regularly. Continued use of the platform after an update indicates acceptance of the revised policy.<\/span><\/p>\n<h3>Price Structure\u00a0<\/h3>\n<h5>A. For Rikshaws\u00a0<\/h5>\n<p><span data-teams=\"true\">Rs 15\/Km non metro city + other Operational costs<br \/>Rs 15\/km metro city + other costs<\/span><\/p>\n<h5>B. Auto carriers\u00a0<\/h5>\n<p><span data-teams=\"true\">Rs 20\/Km + other costs non metro\u00a0<br \/>Rs 24\/Km + other Operational \u00a0costs metro city<\/span><\/p>\n<p><strong>Rest All will go to driver account<\/strong><\/p>\n<p><strong>Minimum booking charges would be 50 for E-Rikshaws\u00a0<\/strong><\/p>\n<p><strong>Minimum booking charges would be 75 for E-carriers\u00a0<\/strong><\/p>\n<h5>C. Domestic Transactions:<\/h5>\n<p>Credit Cards \/ Debit Cards \/ Net Banking: Starting at 1.75% per transaction<\/p>\n<p>UPI &amp; Wallets: 0% \u2013 1.10%, depending on the transaction volume and method<\/p>\n<h5>D. International Transactions (if enabled):<\/h5>\n<p>Cards (Visa\/MasterCard\/Amex): 3.5% + \u20b97 per transaction<\/p>\n<p>Settlement Time: T+1 working day (standard)<\/p>\n<p>For more details, please visit Cashfree Pricing or Contact Us.<\/p>\n<h2 class=\"wp-block-heading\">\u00a0<\/h2>\n<h3><b>Contact Us<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">For questions, feedback, or concerns regarding this Privacy Policy or our data practices, please contact:<\/span><\/p>\n<p><b>eGO Mobility Pvt. Ltd.<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">Email:\u00a0<\/span><a href=\"mailto:gajjchakeyridesprivatelimited@gmail.com\"><span style=\"font-weight: 400;\"><span data-teams=\"true\">gajjchakeyridesprivatelimited@gmail.com<\/span><br \/><\/span><\/a><span style=\"font-weight: 400;\">Address: <span data-teams=\"true\">H.No. 282, BHOOR BHARAT NAGAR, GHAZIABAD, GHAZIABAD, UTTAR PRADESH, 201009<\/span><\/span><\/p>\n<p>Phone No: +91 7710133200<\/p>\n<p><span style=\"font-weight: 400;\">By using eGO, you agree to the terms outlined in this Privacy Policy. We are proud to serve you in your journey towards a cleaner, safer, and more equal India.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Privacy Policy At eGO, we are redefining the way India moves through a platform that prioritises eco-consciousness, safety, affordability, and equal opportunity. This privacy policy outlines how Gajj Chakey Rides Pvt Ltd Presenting eGO (&#8220;eGO&#8221;, &#8220;we&#8221;, &#8220;our&#8221;, &#8220;us&#8221;) collects, uses, protects, and shares your personal information when you use our mobile application, website, and services [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry","entry"],"_links":{"self":[{"href":"https:\/\/ego.apponward.com\/index.php\/wp-json\/wp\/v2\/pages\/3","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ego.apponward.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ego.apponward.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ego.apponward.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ego.apponward.com\/index.php\/wp-json\/wp\/v2\/comments?post=3"}],"version-history":[{"count":11,"href":"https:\/\/ego.apponward.com\/index.php\/wp-json\/wp\/v2\/pages\/3\/revisions"}],"predecessor-version":[{"id":1765,"href":"https:\/\/ego.apponward.com\/index.php\/wp-json\/wp\/v2\/pages\/3\/revisions\/1765"}],"wp:attachment":[{"href":"https:\/\/ego.apponward.com\/index.php\/wp-json\/wp\/v2\/media?parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}